Refund policy

Returns and Refunds

Our garments are printed to order, so we ask you to check your size before buying. That said, you still have full rights to cancel and return.

Your right to cancel

You have 14 days from receiving your order to tell us you wish to cancel, and a further 14 days to send the goods back. You do not need to give a reason.

Condition of returned items

Items must be unworn, unwashed, free of odours such as smoke or perfume, and in a resaleable condition with any tags attached. We cannot accept items that have been worn, altered or damaged after delivery.

How to start a return

Email aurexjdm@gmail.com with your order number and which item you wish to return, and we will send you return instructions. Please contact us before sending anything back.

Return postage

Unless the item is faulty, damaged or not what you ordered, you are responsible for the cost of returning it. We recommend a tracked service, as we cannot be responsible for items lost on their way back to us.

Refunds

Once we receive and inspect your return we will refund you within 14 days to your original payment method, including the standard delivery cost you originally paid. Where you chose a faster delivery option, we refund the standard rate.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged in transit, or is not what you ordered, contact us within 30 days. We will cover return postage and either replace the item or refund you in full, whichever you prefer. Photographs of the damage help us resolve it faster.

This does not affect your statutory rights under the Consumer Rights Act 2015.

Exchanges

We do not offer direct exchanges. Return the item for a refund and place a new order for the size or design you want.